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FAQ
- Is The App Free?
- How AI analysis works?
- How do I open classic video analysis?
- How do I move through the video manually?
- Which playback speeds are available?
- Does analysis support 60 FPS videos?
- How do I draw a line between two fingers?
- How do I use the angle tool?
- How do I delete the last drawing?
- How do I delete all drawings?
- Does two-finger video zoom work?
- What does AI analysis evaluate?
- What does a tempo such as 2.5:1 or 3:1 mean?
- What is posture score?
- What do the vertical lines beside the player mean?
- Why does AI say that the video cannot be analyzed?
- What should I do when AI says the service is unavailable or timed out?
- Can I share the AI result with my coach?
- Is the AI result a medical or professional diagnosis?
- AI analysis Statistics (how it works)
- How to use the Nicole Golf Lab App (coplete user guide)
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Account/Membership
- What are the guest limits?
- What are the limits for registered free users?
- What does Premium include?
- What happens when I reach a limit?
- Where can I see my remaining analyses?
- Are additional Premium days added to an active membership?
- How does password recovery work?
- Which Premium products are available?
- What if Stripe declines my card?
- Why is Premium not active immediately after payment?
- Why does the app say there is no internet when my connection works?
- Why does Xiaomi block APK installation?
- Where do I report a problem or ask for help?
- How do I report an inappropriate Community post?
- Who can moderate the Community?
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Why does the app say there is no internet when my connection works?
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ByAdmin
The same message can indicate an unavailable server, a timeout or an exhausted limit. Check the counters in My Account and try again on stable Wi‑Fi or mobile data.
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